Terms & Conditions - Redsan General Enterprises Limited

REDSAN TERMS AND CONDITIONS

REDSAN General Enterprises Limited

Effective Date: 9 October 2026

1. Introduction

Welcome to REDSAN Marketplace, operated by REDSAN General Enterprises Limited.

REDSAN provides an online marketplace where customers can discover, compare and purchase products offered by REDSAN and participating third-party sellers.

These Terms and Conditions govern your access to and use of the REDSAN website, marketplace services and related features.

By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our marketplace.

2. Eligibility and Customer Accounts

You must provide accurate, current and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You must not use the marketplace for fraudulent transactions, unlawful activities, misleading conduct or any activity that interferes with the proper operation of REDSAN.

We may restrict or suspend accounts where reasonably necessary to investigate fraud, protect customers, enforce these terms or comply with applicable law.

3. Products and Marketplace Sellers

REDSAN offers a platform for products across categories including electronics, office supplies, school products, home and kitchen, furniture, fashion, beauty, automotive, agriculture, industrial supplies and other goods.

Products may be supplied by REDSAN or by independent third-party sellers registered on the marketplace.

Each seller is responsible for the accuracy of its product listings, product quality, applicable warranties, lawful product supply and fulfilment obligations, subject to applicable law and the seller’s stated terms.

We aim to provide accurate product descriptions, images, prices and availability information. However, minor differences in colour, packaging, presentation or specifications may occur.

Customers should review product details, seller information and any applicable product conditions before placing an order.

4. Product Prices and Availability

Prices are displayed in Uganda Shillings (UGX), unless otherwise indicated.

Prices, promotions, discounts and product availability may change without prior notice. Changes will not ordinarily alter an order that has already been accepted, except where correction or cancellation is permitted by law or these terms.

Where a genuine pricing error, listing error or stock issue occurs, we may contact you to clarify the order or arrange an appropriate resolution in accordance with applicable law.

Any delivery charges, applicable taxes or additional fees will be communicated during checkout where applicable.

5. Orders and Order Acceptance

When you submit an order, you are making a request to purchase the selected products under the displayed conditions.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

Orders may be subject to stock confirmation, payment verification, seller confirmation and delivery availability.

We may decline, cancel or limit an order where necessary because of suspected fraud, unavailable stock, a material listing error, payment failure, delivery restrictions or legal requirements.

Where payment has already been received for an order that is cancelled, any refund due will be processed in accordance with our Refund Policy and applicable law.

6. Payments

Customers must use the payment methods made available at checkout.

You agree to provide accurate payment and billing information and to pay the total amount shown for your order, including applicable delivery charges and taxes.

An order may be delayed or cancelled if payment cannot be verified or completed.

REDSAN will communicate any supported payment options through the website. Customers should not send money to a seller or individual through unofficial channels unless the transaction has been expressly authorised through an official REDSAN process.

7. Shipping and Delivery

REDSAN facilitates delivery arrangements for eligible orders within the locations served by the marketplace.

Delivery options, estimated delivery times and applicable charges may vary according to the customer’s location, product size, seller, courier availability and other fulfilment conditions.

Customers must provide a correct delivery address and reachable contact details. Additional charges or delays may arise where delivery information is incomplete or incorrect.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of weather, transport disruptions, public holidays, courier limitations or other circumstances beyond reasonable control.

Where an order cannot be delivered, REDSAN or the relevant seller may contact the customer to arrange an alternative delivery, collection or other appropriate resolution.

Customers should inspect delivered products promptly and report missing, damaged, incorrect or defective items through the available customer support channels.

8. Order Cancellation

Customers who wish to cancel an order should contact REDSAN or the relevant seller as soon as possible through the available official channels.

Cancellation may depend on the order’s processing, dispatch and delivery status, as well as the nature of the product and applicable law.

Products that have already been dispatched may be subject to the applicable return procedure rather than direct cancellation.

Nothing in this section removes any cancellation rights that customers have under applicable law.

9. Returns, Refunds and Exchanges

Customers may request a return, refund or exchange where permitted by the applicable Refund Policy, the seller’s disclosed terms and applicable law.

Requests may be considered where a product is defective, damaged, incorrect, incomplete, materially different from its description or otherwise eligible for a remedy.

Customers should provide the order number, a description of the issue and supporting photographs or other reasonable evidence where relevant.

Returned products may need to be accompanied by their accessories, packaging, proof of purchase and other items supplied with the order, subject to the circumstances and applicable law.

Refund methods and processing times may depend on the original payment method, the relevant seller and payment provider.

Certain products may be subject to specific return conditions for hygiene, safety, customisation or other legitimate reasons, provided those conditions are disclosed and lawful.

Nothing in these terms excludes any mandatory consumer rights or remedies available under applicable law.

10. Product Quality and Warranties

Customers should review the product description and any warranty information before purchasing.

Where a manufacturer or seller provides a warranty, its terms will apply alongside any rights that customers have under applicable law.

A seller’s warranty does not remove statutory rights relating to defective, unsafe or misrepresented goods.

Customers should report product concerns promptly so that REDSAN and the relevant seller can investigate and determine an appropriate remedy.

11. Customer Conduct

Customers must not:

Provide false information or impersonate another person.
Make fraudulent orders or payment claims.
Abuse, threaten or harass sellers, delivery personnel, other customers or REDSAN staff.
Interfere with the marketplace’s security or technical operation.
Use the marketplace to distribute unlawful content or conduct prohibited transactions.
Submit knowingly false reviews, complaints or claims.
Attempt to bypass legitimate marketplace security or payment procedures.

We may investigate suspected violations and take proportionate action, including restricting account access or cancelling affected transactions where legally permitted.

12. Reviews, Ratings and Customer Content

Customers may be able to submit product reviews, ratings, photographs or other content.

You must ensure that your submissions are truthful, relevant and lawful and do not infringe another person’s rights.

By submitting content, you grant REDSAN permission to display and use it for legitimate marketplace operations, promotion and customer information, subject to applicable law and our Privacy Policy.

We may remove or restrict content that is unlawful, deceptive, abusive, irrelevant or otherwise inconsistent with these terms.

13. Promotions, Discounts and Special Offers

Promotions, coupons, flash sales and other special offers may be subject to separate eligibility conditions, stock limits, validity periods and redemption rules.

Unless expressly stated otherwise, offers cannot be exchanged for cash or combined with other promotions.

REDSAN may correct errors or withdraw an offer where reasonably necessary, subject to any order already accepted and applicable law.

14. Privacy and Personal Information

REDSAN may collect and process customer information to manage accounts, process orders, facilitate payments and delivery, provide support, prevent fraud and improve marketplace services.

Personal information will be handled in accordance with our Privacy Policy and applicable Ugandan data protection and privacy laws.

Customer information may be shared with relevant sellers, payment providers, delivery providers and service partners where reasonably necessary to fulfil an order or provide a requested service, subject to applicable privacy requirements.

Customers should review our Privacy Policy for further information about personal information and their rights.

15. Website Availability and Security

We aim to maintain a reliable and secure marketplace. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, upgrades, technical faults, security incidents or circumstances outside our reasonable control.

Customers must not attempt unauthorised access to website systems, accounts, data or administrative functions.

16. Limitation of Liability

To the extent permitted by applicable law, REDSAN is not responsible for losses arising solely from circumstances beyond its reasonable control, including third-party network failures, courier disruptions or unauthorised actions by third parties.

REDSAN’s responsibility in a transaction will depend on its role in that transaction, the applicable terms, the nature of the claim and applicable law.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer rights or liability for fraud or other liability that cannot lawfully be excluded.

17. Complaints and Dispute Resolution

Customers are encouraged to contact REDSAN customer support first to report concerns about an order, seller, payment, delivery, product or marketplace service.

Please provide your order number and relevant details so that the matter can be investigated.

REDSAN will seek to resolve complaints fairly and within a reasonable period. Where a dispute concerns a third-party seller, REDSAN may coordinate communication between the customer and seller.

These procedures do not prevent customers from pursuing remedies available through competent authorities or courts.

18. Intellectual Property

REDSAN names, logos, website design, original content and other protected materials belong to REDSAN or their respective rights holders.

Customers may use the marketplace for personal or legitimate business purchasing purposes but must not reproduce, distribute or commercially exploit protected content without appropriate authorisation.

Product images, trademarks and descriptions belonging to third-party sellers or manufacturers remain subject to their respective rights.

19. Changes to These Terms

REDSAN may update these Terms and Conditions to reflect changes in its services, business operations, marketplace features or legal requirements.

The latest version will be published on this page with its effective date.

Changes will apply from the stated effective date, subject to applicable law and any protections for orders already accepted.

20. Governing Law

These Terms and Conditions are governed by the laws of Uganda, subject to any mandatory legal protections applicable to customers.

Disputes will be handled by the competent courts or other lawful dispute-resolution bodies with jurisdiction over the matter.

21. Contact REDSAN

For questions, order concerns, complaints or assistance, please contact REDSAN through the official contact details and customer support channels published on our website.